Frequently Asked Questions

How long is the ride?

Our regular excursions travel 17.2 miles from Boyertown to Pottstown and return and takes approximately 2 hours to complete. 

Where do I board?

At this time, our trains originate from and return to Boyertown Station. In the rare occasion where a train will originate from Pottstown, it will specify within the Excursion Description.  

What time does the 11 A.M. Train Leave?

Not the first time we've had to answer this! Consistent with most travel, trains operate on a fixed schedule, so the 11 A.M. train really does depart at 11 A.M. ! In the unfortunate event that you miss your train, please make sure to call our office during regular business hours so we can try to accommodate you. 

Why should I ride an evening train if I can't see any scenery? 

Although the scenery in the Secret Valley is beautiful, it's not the only reason to ride the train at night. We hope that our passengers will take in all the history and splendor of turn-of-the-century luxury railroading, while being served by our wonderful car attendants. If you'd like to have a little more of an experience on the railroad in the evening, we suggest purchasing tickets for the "First Class Parlor" car, or for our Dining Car to have a full meal while riding the rails. 

When should I arrive?

Think of it as the same as if you were taking an airplane, without having to go through security. Please arrive 30 minutes prior to your departure time. This will give you enough time to park, obtain your tickets at the station, and prepare to board. Boarding usually begins about 15 minutes prior to departure. In the case it gets nasty outside, once you've picked up your tickets, we will ask that everyone stay in their vehicles until you hear a blast from the locomotive's horn, or hear an announcement over the station complex's PA system.

Unless otherwise stated, Trains will depart ON TIME and will not make any exceptions for late passengers. In the case that you do not make your scheduled departure, please speak with a station agent if one is available, or call our Business Office so we can accommodate you.

Where are my tickets?

All tickets are "will call" at the station – this helps us know who has arrived for the excursion. When you arrive 30 minutes prior to your scheduled excursion, simply go to the ticketing station and give your name and have your email saved to your mobile device just in case we cannot access the system. From there, we will print out your tickets and you'll be ready to board the train once the time comes.

We ask that you do NOT pick up your reservations until at least 3 hours before departure as, if you choose to do so, we will ask you to come back at a later time.  This ensures that we have an accurate head count for the conductor.

Is the train ADA accessible?

Yes! Our Garden Cafe car is equipped to accommodate passengers with walkers and wheelchairs.  Our boarding platform has a ramp (and shallow steps as well). From that platform, one can board through the large door on the south end of the car.  However, there is no restroom that can accommodate a wheelchair on the train.  

Please make sure that when you make your reservation to note if someone in your party will need assistance in boarding.  If you need assistance boarding the train, please let either a Red Cap, Ticket Agent or the Conductor know when you arrive.

Does the train still run in bad weather?

Trains will run rain or shine unless otherwise posted. Severe weather conditions could impact schedules, so please make sure to check our Facebook Page for updates. If nothing is posted, the excursions will depart at its originally scheduled time.

Are the cars heated?

Yes, the cars are heated.  Wood Pellet Stoves currently provide heat during cold weather, but please make sure to dress appropriately in case of an emergency.

Are restrooms available?

Until our "New" Boyertown Station is constructed, we only have portable restrooms that are located in the parking lot. There is a restroom on the Deluxe Coach for our Deluxe Coach and Dining Passengers. An additional private restroom is located on the Parlor Car for ticketed passengers on the Parlor Car only. Be aware there is NO running water. We do have hand sanitizer available for you.

Is food served on the train?

Yes, with the help of our in house caterer, Devour Catering & Event Design, we offer a variety of local and seasonal foods are served on the train. Please make sure to check our "Dining on the Railroad" Page for more information and Excursions for the meal selection.

Can I bring my own food?

Although a bottle of water is allowed, we ask passengers to not bring food onto the train. All of our trains have a variety of snacks & beverages available for purchase.

Where can I find the menu for the ride I am purchasing?

A menu is provided with each excursion description on the website. Please make sure to check the right selection once you purchase your tickets, as our Caterer starts preparing the food 24 hours prior to departure. If you have any specific questions about the menu, please feel free to call us! 

What happens if I have to cancel my trip? 

If in the unfortunate circumstances that you have to cancel your trip, if possible, please call the business office at least 24 hours prior to your scheduled departure and we will transfer you to another date. If you cannot make it and its less than 24 hours prior to departure, please still call and we will handle it as soon as possible. Just note that once you pick up your tickets from the station, we CANNOT transfer or refund your tickets to another date. For more information, please read our Privacy Policy.

This place is pretty cool! Do you have any merchandise?

Of course we do! You can purchase merchandise inside our station when you pick up your reservation. 

Do you offer gift certificates?

Of course! Just call our business office during regular business hours or visit the station when trains are operating to purchase a gift certificate. These can be used towards train fare and merchandise in the gift shop, not towards any extras like snacks or beverages on the train.