Frequently Asked Questions

Does the railroad run in bad weather?

Yes, we run trains in inclement weather.  Weather conditions could impact schedules, so check our "Postings" section at the bottom of the page for the latest information. 

Are the cars heated?

Yes, the cars are heated.  Pellet stoves and Kerosene heaters currently provide heat during cold weather. However, extremely cold weather makes it difficult to keep as warm as we like.  Please dress appropriately.

Are restrooms available?

There is a restroom on the Deluxe Coach for our Deluxe Coach and Dining Passengers. An additional private restroom is located on the Parlor Car for ticketed passengers on the Parlor Car only.

Is food served on the train?

Yes, a variety of local and seasonal foods are served on the train.  Each car has a unique selection.  Check Accommodations for what is available on each car.

Can I bring my own food?

No, we ask that you do not.  We have snacks and beverages available for purchase on board.

Where can I find the menu for the ride I am purchasing?

In addition to the Accommodations, meal choices will be available for passengers choosing to purchase a ticket on the Dining Car at the time of purchase.  

When should I arrive?

Please arrive 30 minutes prior to your departure time. This will give you enough time to park, obtain your tickets at the station, and prepare to board. Boarding usually begins about 10 minutes prior to departure.

Where are my tickets?

All tickets are "will call" at the station – this helps us know who has arrived for the excursion. When you arrive 30 minutes prior to your scheduled excursion, simply go to the ticketing station and give your name. Your tickets will be printed for you.

What happens if I have to cancel my trip?  Can I get my fare refunded?

Before you conclude your purchase, you will be advised off our policy and indicate that you understand our purchase and refund policy.  "ALL SALES ARE FINAL and NO REFUNDS will be granted. In most cases, a replacement ticket for another ride will be issued dependent on the reason for the request. All "reservation only - limited seating events" are time and date specific. All sales will be final and no refunds will be granted. No refunds are given for group no-shows." "ALL SALES ARE FINAL and NO REFUNDS will be granted. In most cases, a replacement ticket for another ride will be issued dependent on the reason for the request. All "reservation only - limited seating events" are time and date specific. All sales will be final and no refunds will be granted. No refunds are given for group no-shows."

How long is the ride?

Our regular excursions travel 17.2 miles between Boyertown and Pottstown and take about 2 hours to complete.

Where do I board?

At this time, our trains originate from and return to Boyertown. There are rare occasions where a train will originate from Pottstown. The excursion description will be very specific in those cases.

Can we ride one way only?

At this time we cannot offer one-way passage.  

Is the train ADA accessible?

There is a boarding platform with a ramp (and shallow steps as well). From that platform, one can board at level with the train entrance. Walkers and smaller scooters that are narrow enough to navigate our entrance vestibule will have no problems. At this time, cars cannot accommodate standard wheelchairs.  If you need assistance boarding the train, please make your need known to a Red Cap or Ticket Agent when you arrive.

 An ADA car with wide side entrance and ADA compliant restroom is currently under restoration and should be on the consist in late in 2018.

Can I buy Gift Certificates?

Yes, we offer gift cards. Just give us a call when you’re ready to purchase. Our office is open weekdays, from 9 am to 5 pm, or you can call or visit our ticketing station on days when trains are running and purchase there as well.